Customer Service Representative

Position Summary

The Customer Service Representative communicates daily with internal and external customers via internet, phone, email and fax. Responsible for addressing all product and product-related inquiries, orders and invoices, logistics, and resolving complaints in a professional and courteous manner.

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to other specialists or management as appropriate.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Report and/all out-of-the-ordinary conditions affecting customer satisfaction and problem-solves as applicable.
• Coordinates 3- party logistics for Customers as needed.
• Serves as key contact/account manager for select customers to assist with logistics, processing P.O.s, expediting freight, etc.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education and Experience

• High school diploma required; Associate’s degree preferred
• Customer Service experience strongly preferred
• 2+ years’ in manufacturing environment

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• North Ridgeville, OH 44039: Relocate before starting work (Required)

Work Location: In person