Customer Service Representative

For over 90 years, Gold Medal has been a leader in the concession industry for both equipment and supplies including popcorn, cotton candy, Sno-Kones and much more.

Gold Medal is a family-owned business with an excellent culture. We are proud to have been awarded the Best Place to Work in Cincy Magazine’s 2020 Manny Awards.

Due to our continued growth, we are excited to announce a Customer Service Representative opportunity available at our Cincinnati location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Assist customers with parts orders.

· Occasionally assist with customer training, dealer conference.

QUALIFICATIONS:

· Basic understanding of a manufacturing Bill of Material

· Great communication and interpersonal skills necessary to effectively communicate with both internal and external customers.

· The ability to work effectively both independently and within a team environment.

· Proficiency with Microsoft Office products.

· Assist Technical Service team as needed in clerical needs.

· Process warranty orders by entering them into Accuterm as needed to assist tech service.

COMPENSATION/BENEFITS:

• Competitive compensation package including profit sharing.

• Excellent benefits including:

o Medical – We pay 90% of weekly premiums for employees

o Dental

o Vision

o Disability insurance

o Life insurance

o Paid Time Off

o 401(k) with Company match

o Company paid holidays

At Gold Medal, we value diversity and are committed to providing an environment of inclusivity and respect.

Gold Medal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 3 years (Preferred)

Work Location: In person