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Form of workPosition Details
Role: Customer Support/Account Rep - Sr
Shift: TBD
Interviews: TBD
Location: South Jordan, UT– Role is Hybrid and requires in-office attendance 3 days per week.
Pay Rate: $21.99/Hr
Contract Length: 6 Months
*Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*
Job Description
- In this role you will be assisting working for a Fortune 500 Financial Giant handling incoming calls and providing account service and resolution for internal and external business partners. This is a high-volume environment that will allow for growth opportunities while you’re servicing members and associates with their needs.
Responsibilities
- Client Support Service Professionals handle incoming phone calls regarding various service inquiries on client accounts.
- Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
- Functional support areas include client’s Cash Management products and services, **** Online (client website) and Mobile app, and general account or financial related inquiries.
- Successful applicants will be highly professional, career driven, and committed to World-Class Service.
- Ability to contribute in a fast paced, team-oriented environment.
- Aptitude to multi-task and adjust quickly to change in a busy financial service center.
- College Degree Preferred or High School Diploma.
- Experience in financial service center or Call center experience is required.
- Must have a home laptop/desktop for remote days – In Office computer will be provided
Should you accept an offer for an opportunity, with this client, we do require a background check (7 years and active cases), fingerprinting, education verification, and verification of employment history for the last 7 years. You may be required to provide documentation (copy of your diploma, W2's or Paystubs) to help us verify this information.
