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SalarySeasonal Customer Success Representative
About Hawx
Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally conscious products to protect the people and places our customers love. At Hawx we pride ourselves on our internal company culture. Our team members benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. We understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering a best-in-class customer experience.
Job Summary
We are seeking to hire a talented Customer Success Representative to work with our Customer Success Center or Customer Solutions department to achieve its mission of supporting our customers and local Field Operations Teams. The central focus is to be proactive in your approach, meaning your focus is on helping identify any occurring issues and facilitating customers to reach their goals. Ultimately, your role is to build close long-term relationships with your customers, not only providing them with meaningful solutions and retaining their business, but also ensuring that they’re having the best experience possible with their purchase.
DETAILS
Seasonal full-time position with potential to be hired on
Hybrid work schedule
Pay range $15-$18 per hour
Plus bonuses and commissions
Responsibilities
Maintain and develop Customer Success strategies and best practices, as well as customer support content
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Communicate to understand customer needs, maximize retention and growth, and communicate learnings
Maintain existing Customer Success metrics and data as directed
Use active listening and critical thinking skills to understand customer needs and find the best solutions to address them
Provide excellent customer service, and demonstrate empathy and understanding of customers' situations
Make outbound calls to existing customers to drive retention and upsell additional products or services
Qualifications
TRAITS
Reliable: Establishes and upholds our company culture and values. Believes in the company mission and the Hawx culture of excellence. Shows up on time and gets the job done. Stays on top of tasks and manages time and responsibilities well.
People Person: Keeps things positive and energizes people. Adaptable and flexible while working with different personality styles. Develops strong working relationships with team members from different departments.
Emotionally Intelligent, Strong Communicator: Effectively conveys ideas and information in a way that is suited to different audiences and personalities. Actively listens to customers and incorporates feedback and insights gained from others.
SKILLS
Tech Literate: Proficient with commonly used documents and software (word processing, spreadsheets, etc.) and capable of learning new software in a fast-paced environment. Familiarity with Google Workspace tools is a plus.
Problem-solver: Prioritizes understanding the problem over chasing new solutions. Pays close attention to the details and has a keen sense for what’s not working and how it can be improved.
Operational Efficiency: Understands operational processes and workflow optimization strategies to enhance productivity and efficiency.
EXPERIENCE & OTHER REQUIREMENTS
High school diploma or equivalent
1+ year of experience in a sales or customer service role, preferably in a call center environment
Excellent communication skills, both verbal and written
Strong empathy skills and ability to relate to customers from diverse backgrounds and experiences
Ability to work in a fast-paced environment and adapt to changes quickly
Strong critical thinking skills and ability to identify and solve problems creatively
Comfortable with using computer, including CRM systems and call center software
Ability to work a flexible schedule, including weekends as needed
Eagerness to go above and beyond to address customer and employee needs
Must pass required background check
Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.
