Customer Service Representative

At Just Ingredients- a health and wellness company- we believe in simplifying your health journey by simplifying your ingredients. That's why all our products are made using only a handful of carefully selected ingredients. And our people are just as "real"- authentic, collaborative, and committed to creating a workplace that inspires and encourages each individual and team to achieve their potential.
To support our rapid, organic growth, we are seeking a part time Customer Service Representative to join our dynamic Customer Service team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system
• The ability to work part time, 24 hours per week.
• The willingness to work a hybrid schedule, with half time in office and half time at home.

Bring your ingredients and mix it up with us!
We value diversity and welcome applications from individuals without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, disability status, or any other protected class. If this sounds like you, we invite you to apply to join our team and make a meaningful contribution to Just Ingredients. Come, do good, and grow with us!

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