Customer Service Representative

AMO Sales and Services, Inc. (AMO), a member of Johnson & Johnson's Family of Companies, is recruiting for a Customer Service Representative. This position is fully remote within the continental USA.

Sight is our most valued sense. It allows us to uniquely connect with life’s moments—and with one another. At Johnson & Johnson MedTech, we are working to make vision possible, leading the way for a new future of eye health. We offer a full spectrum of contact lenses, intraocular lenses, and other solutions to support the eye health journey across every stage of life—from pediatric eyes, to developed eyes, to mature eyes. We help improve sight for more than 40 million patients around the world every year. And, in communities with greatest need, we work in collaboration to expand access to quality eye care for all.

The Customer Service Representative is responsible for receiving, processing, and recording customer orders. The Customer Service Representative also balances customer inquiries and resolves issues. The individual will adhere to environmental policy, procedures, and support department environmental objectives. At Johnson & Johnson Surgical Vision (a Johnson & Johnson company), we are building a vision company that people Love. A key to this ambition is the experience our customers have while doing business with us. This role will report to the supervisor of Customer Service and will be in the US Customer Service Organization.

Key Responsibilities:

• Provide outstanding customer support by analyzing, processing, and responding to customer and sales team needs
• Process orders and inquiries received via phone, fax, email, and eCommerce platform
• Maintain customer account information, ensuring efficient billing and maintenance of all related paperwork
• Promote our products through effective sales support and ongoing relationships with customers
• Advise customers on product availability and inventory status
• Assist the sales team with account inquiries and problems involving product quality, traffic carrier concerns, product availability, pricing, and billing
• Provide recommendation and alternatives on organizational improvements to facilitate cost reduction and improve business processes
• Assist with team initiatives as required

Qualifications

• A minimum of a High School Diploma is required

• A minimum of 1+ years in a similar customer experience role is required

• Excellent communication and interpersonal relations skills

• Must be able to work in a collaborative environment as well as independently

• Proficient in MS Office (Outlook, Word, Excel, PowerPoint)

• Ability to learn new software systems

• Must have the ability to prioritize tasks while simultaneously working on various assignments

• Available to work Monday to Friday (5:30am – 5:00pm Pacific Time) is required

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The base compensation for the role is between $33/k-$46/k.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

This job posting is anticipated to close on 2/2/24. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.comto accept additional applications.