Customer Service / Sales Support Representative

Since 1989, Premiere Quality Lighting, Inc. (PQL), a leading manufacturer / distribution company withing the LED lighting industry, has specialized in innovative, eco-friendly lighting solutions across various sectors, including commercial, industrial, institutional, and healthcare markets. With over 30 years of experience and a team of highly knowledgeable staff, we pride ourselves on our products, services, customer support.

PQL is currently seeking a Customer Service / Sales Support Representative to join our team. If you are looking to be part of an established, growing company, please apply to join our PQL team!

Position Summary

A Customer Service / Sales Support Representative will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This includes responding to sales staff technical questions and bid requests while also performing administrative tasks such as researching new products or strategies for the company’s sales success.

This position is responsible for answering customer inquiries and scheduling meetings with customers about their order status. Responsible to record trends based on past successes to create more accurate forecasts so the company is able offer better service going forward.

Duties/Responsibilities:

• Partners with the sales team to meet and exceed customer’s service expectations.
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
• Provide data and guides to help the sales team.
• Develop and monitor performance indicators.
• Liaise with account managers to support specific sales strategies.
• Stay up to date with new product and feature launches and ensure sales team is on board.
• Review pending orders and specific customers’ requests to ensure excellent Customer Service and customer experience.
• Identify where improvement is needed in sales practices and make suggestions for improvements.
• Utilizes CRM system to generate quotes and bids for retail sales team.
• Utilizes internet and other tools to find information on products associated with targeted quotes and bids.
• Contributes to team effort by accomplishing related results as needed.
• Ensure Customer Service satisfaction.
• Resolves Customer Service issues by investigating the concern, developing solutions and the applicable follow up to make sure the concern is resolved.

Required Skills/Abilities:

• Highschool Graduate
• Proven work experience as a Sales support specialist or Sales support associate
• Hands on experience with CRM system
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and Customer Service practices
• Good organizational and time management skills, strong written and verbal communication skills.
• Lighting industry experience a plus.
• Excellent communication & organization skills
• Self-Motivated
• Problem Solving Techniques
• Analytical and multitasking skills

Email resumes to hr@pqlighting.com

PQL is committed to offer equal employment opportunities to all employees and applicants for employment, without regard to their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information or military or veteran status. PQL complies with all applicable laws governing discrimination and harassment in employment in every location and jurisdiction in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Simi Valley, CA 93065: Relocate before starting work (Required)

Work Location: In person