Customer Service Representative

SUMMARY

The Customer Service Representative is responsible for dealer relations and order fulfillment.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

Order Entry

• Receive and process telephone, email, and fax orders
• Check stock, locate inventory, verify credit approval, invoice dealer warehouse orders
• Process container and consignment orders
• Monitor and process back orders
• Process inventory returns
• Provide order status information for dealer and Toyo Sales personnel inquiries
• Track and trace shipments
• Monitor and advise dealers of container order status, special promotions, discontinued inventory, and sales program deadlines
• Process billing corrections

Sales Support

• Respond to dealer inquiries and resolve dealer complaints to the extent authorized within the Customer Service department
• Pricing code entry in computer and code maintenance for all dealers in assigned areas
• Regular communication with appropriate Regional Sales Managers to report daily order receipts, shipping schedules, dealer inquiries or complaints, and problem-solving

General Administrative

• Inventory production recommendations and warehouse transfer requests
• Process Federal Excise Tax and city, county, and state commission credits and other credit memos
• Maintain dealer order files and current pricing files
• Answer questions and provide additional information and sales history reports to dealers and Toyo management as required

Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently and as a team player
• Must be extremely organized
• Possess time-management skills with an ability to prioritize work
• Solid written, oral, and presentation skills
• Intermediate proficiency in using Microsoft Office (Excel, Outlook, and Word)
• Overtime as required for business needs
• Ability to follow Company policies and safety guidelines

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent
• A minimum of three (3) years of experience in Customer Service order processing using SAP

The primary responsibilities herein are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties.

WE OFFER

• This position is eligible for a hybrid schedule
• Medical, Dental, and Vision insurance for you and your dependents eligible on the date of hire
• 401(k) Retirement Plan with Company match up to 3%
• Paid Vacation – 11 days earned for the first year, 1 day added per additional year
• Paid Holidays – 10 days per year
• Paid Sick Leave – 40 hours earned for the first year
• Profit-Sharing
• Annual merit increases
• Employee tire discount after two months of employment

EQUAL EMPLOYMENT OPPORTUNITY POLICY

Toyo/Nitto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Toyo Tire Holdings of Americas, Inc values the contribution each employee brings to our organization. The starting pay will vary based on a number of factors, including, but not limited to education and experience within the job and/or industry. The salary range listed is what we reasonably expect to compensate generally for candidates that meet the specified qualifications and requirements listed on the specific job description. We provide a competitive compensation package along with a robust benefits program to meet your needs.

Experience

• 3 year(s): order processing Customer Service

• 3 year(s): SAP

Education

• High School or better

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization