Customer Service Representative

Position Summary:
Innovive, a high-growth manufacturing company serving the Biomedical Research community is looking for a motivated and hard-working individual to build their career as a Customer Service Representative at our San Diego Headquarters. You would be part of a small team of Customer Service Representatives who support each other to provide the highest level of service to the customer. This position requires strong organizational and logistical skills and the ability to multitask on multiple levels. We have a casual office environment and value hard work. The efforts of our incredible team members bring continued growth year after year.
Position Responsibilities:

• Take incoming calls from customers and process purchase orders

• Work with in house teams to coordinate deliveries at customer sites

• Process sample requests

• Data entry and filing

• Respond to general and customer-specific e-mails, including customer complaints and issues

• Run credit reports

• Establish new customer accounts

• Provide support to the sales team as needed

• Create various customer reports as needed

• Generate quotes

• Follow up with customers in a timely manner

Qualifications and Skills:

• Highly motivated, confident, energetic, with a positive attitude

• Proven ability to multitask, prioritize and manage time effectively while keeping strong attention to detail

• Strong written and verbal communication skills - proper grammar in emails, friendly professional demeanor on the phone, along with great listening ability

• Patient and able to handle complaints, even when handling difficult situations

• Analytical, ability and eagerness to solve problems

• Exceptional work ethic, willing and driven to succeed

• A self-starter

• A team player

• A high degree of honesty and integrity

Education & Experience Requirements:

• Associates Degree - ideally in a business-related field or commensurate industry experience

• Computer literate and proficient with Microsoft Office (Netsuite experience preferred but not required)

• 5+ yrs experience in Customer Service utilizing CRM technology

• Demonstrated experience supporting top key accounts in all aspects

• Knowledge and experience with basic accounting

• Knowledge of transportation and logistics processes - experience with international shipping a plus

Location: San Diego, CA
Compensation: $26-29/hr
Employment Type: Full-Time, Non-Exempt
Benefits Offered: We provide Paid Time Off, Paid Holidays, Medical, Dental, Vision, Life Insurance, 401k with Company match, EAP, employee discounts and a casual work environment with excellent career growth opportunities.
Why Innovive? We serve the global laboratory research market with products and services that allow research facilities to dedicate more of their efforts towards scientific discovery than was previously possible. Our patented system empowers the husbandry industry, freeing up capital funding, space, time, labor, utilities, and other valuable resources. At Innovive we are committed to providing the highest quality products and services to our customers, backed by an unparalleled level of Customer Service while integrating sustainable practices into everything we do.

Job Type: Full-time

Pay: $26.00 - $29.00 per hour