Customer Service Representative/Inside Sales (Aerospace Background!)

FLAG’s mission is to show our contractors & clients the best this industry can offer by upholding our principles of leadership, service, and exceptionalism.

For a Best-in-Class experience, partner with FLAG and allow us to demonstrate how we’re changing the industry, and how we can do the same for you.

We are looking to hire an Account Manager: Customer Service/ Inside Sales specialist in the city of Orange, CA. This is a direct hire opportunity to join our Customer Service department.

SUMMARY: This position will assist in the customer relationships and partner with the Sales team to preserve our current customer base. The Account Manager will assist in building a long-term profitable relationship through opportunities presented, which include generating new orders, providing status of current orders, and generally acting as the communication focal point and a primary voice of the customer within the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Partners with the Sales team to ensure customer satisfaction.  Manages the customer delivery scorecard.
• Leads problem resolution efforts with customers regarding new orders, order changes, and order status; responsible for elevating customer concerns when necessary.
• Communicate to the Sales Team any opportunities identified as part of the customer relationship.
• Establishes a communication cadence to remain in frequent contact with the customers to best understand open account actions.
• Ensures order and schedule alignment with quoted pricing, including quantity revisions and delivery reschedule in the system for the benefit of internal and external customers.
• Processes order changes, blanket orders, release modification and product specification communications, completes customer open order reports, initiates P.O. contract review.
• Resolves complaints and issues in a timely manner aiming to customer contentment and the preservation of the Company’s reputation.
• Effectively partners with various departments and communicates order information to the appropriate areas.  Manages customer portals and performs customer forecast.
• Participate in daily morning Theory of Constraint (TOC) walks through the shop and daily ship plan meetings to represent the voice of the customer.
• Work with other internal departments to resolve accounts receivable issues with customers.
• Receives RFQs and routes to the Pricing function.
• Coordinates and participates in annual customer assessments.
• All other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• 5+ years experience as an Account Manager, or in other sales/Customer Service role in manufacturing, preferably in aerospace.
• Bachelors degree in business, sales or marketing is a plus.
• Ability to work in a team and collaborate to resolve problems effectively.
• Thorough knowledge of MS Office; ERP knowledge is required.
• Excellent verbal and written communication/presentation skills and ability to build relationships.
• Must demonstrate the ability to multi-task, have organization and time-management skills.
• Must be able to demonstrate a sense of urgency and a high sense of Customer Service.
• Ability to understand customer needs.
• Enthusiastic and passionate
• Must exhibit attention to detail and accuracy
• Able to work independently to drive results as well as in team settings.

Schedule: Monday- Friday: 6:30am- 2:30pm with overtime!

Pay: $26-32/hour

Job Type: Full-time

Pay: $26.00 - $32.00 per hour

Experience level:

• 5 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• How soon can you start this position?
• Do you have Aerospace/Manufacturing Background?

Experience:

• Customer service: 5 years (Preferred)
• Manufacturing: 2 years (Preferred)
• Aerospace Manufacturing: 1 year (Preferred)
• Account management: 3 years (Preferred)

Work Location: In person