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SalaryMt. Diablo Resource Recoveryis a modern, progressive recycling and resource recovery company with deep roots in local tradition and a clear vision of its contributions to our community's future. Recently Great Place to Work Certified, we value loyalty and recognize our employees' hard work, and our competitive compensation and comprehensive benefits program reflect this. If you are as passionate about sustainability as we are and want to join a team devoted to doing their best work, please apply!
Job Summary:
As a Customer Service Representative 1 at MDRR, you will act as a liaison between our customers and the company, helping them with a variety of inquiries relating to Residential accounts, including billing, complaints, questions, and requests. With our home office located in Concord and additional offices in Pittsburg and Oakley (this position will be on rotation between the Concord and Pittsburg offices), we're looking for a dynamic individual who is ready to join a growing team!
Essential Job Functions:
Qualifications:
As a Customer Service Representative 1 at MDRR, you will act as a liaison between our customers and the company, helping them with a variety of inquiries relating to Residential accounts, including billing, complaints, questions, and requests. With our home office located in Concord and additional offices in Pittsburg and Oakley (this position will be on rotation between the Concord and Pittsburg offices), we're looking for a dynamic individual who is ready to join a growing team!
Essential Job Functions:
- Be at your desk, ready to work, at the designated start time
- Respond to customer inquiries in person, over the phone, or through email communications
- Assist customers with routine account-related requests such as understanding their bills and services, taking payments, creating work orders, and updating account information
- Complete additional assignments/data entry/functions as requested in a timely manner
- Maintain customer account information
- Collaborate with your fellow co-workers and supervisors to continually improve our Customer Service
- Help walk-in customers with payments, ordering a debris box, and more
- Balance cash drawer
- Call customers with problems that drivers have reported
- Collaborate with fellow workers and supervisors to continuously improve Customer Service and build a better team
- Demonstrate a deep understanding of Company Policies and City, County, and State rules and regulations, and laws to provide exceptional Customer Service
- Maintain a positive, courteous, and professional demeanor with every customer and caller
Qualifications:
- Ability to travel to various office locations as necessary (Concord, Pittsburg, Oakley, Rio Vista)
- May be required to work after-hours
- High School diploma or GED
- Must have a valid driver's license
- Adequate typing speed
- Experience with MS Office Suite, including Excel
- Excellent communication skills, both written and verbal
- Strong time management, organization, and prioritization skills
- Ability to multitask and manage multiple priorities effectively
- Positive team player
- Bilingual in Spanish a plus
Highlighted Benefits:
- Hybrid-Remote work schedule: alternating between working from the office and working from home
- Paid Time Off, Sick Time, 9 Paid Holidays: Enjoy paid time off for personal reasons, sick leave, and 9 paid holidays throughout the year
- Comprehensive Medical & RX, Dental, and Vision Plans: Benefit from generous healthcare coverage, including medical, dental, and vision plans
- Telemedicine Services
- Auto-Enrolled Group Term Life & AD&D Insurance Coverage: Get automatic enrollment in a life insurance policy for financial security
- 401k Employer Matching; Investment Options: Secure your retirement with employer-matching contributions and a variety of investment options
- Comprehensive Employee Assistance Program (EAP): Access a wide range of confidential support services for you and your household members, including free counseling, legal, and financial sessions
- Transportation Fringe Benefit
- Discretionary Bonus Opportunities: Opportunities for additional financial incentives based on individual or company achievements
MDRR is an equal opportunity employer. This job ad should not be considered a complete description of the position.
