Customer Service Representative

Polycase is currently searching for a Customer Service Representative (CSR). A CSR will act as a liaison, provide product/services information, and resolve customer objections with accuracy and efficiency. A successful candidate for this role will have proficient computer skills, good communication, a positive attitude, ability to multi-task and manage time effectively. A Customer Service Representative with a manufacturing background is preferred. CSR’s are on the front line of customer engagement and make a significant impact on the overall success of the business.

Polycase is an e-commerce-based business that designs and manufactures a proprietary range of electronic enclosures sold throughout the world. Operating since 1951, Polycase uses cutting-edge manufacturing technology, innovative engineering, design expertise, and excellent Customer Service to differentiate ourselves in a competitive marketplace. Polycase has an energetic and dynamic culture with a casual and collaborative work environment.

Specific responsibilities include:

• Processing incoming orders
• Opening and maintaining customer accounts
• Responding promptly to customer inquiries, problems, and product related questions
• Resolving related quote, order, and invoice issues
• Assisting customers to identify the right products/solutions by quickly acquiring product information
• Navigate between web-based systems
• Managing customer communication through various channels: phone, email and web chat
• Communicating and coordinating with colleagues across various teams
• Ensuring customer satisfaction and provide professional customer support

Polycase offers a casual work environment in a new office space with many benefits including health insurance, dental insurance, vision insurance, disability, life insurance, 401k with company match, paid holidays, and paid vacations.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Do you have any experience in manufacturing?
• Do you have any cross-area competencies such as shipping, inventory, production control, accounting, purchasing, or engineering?

Education:

• High school or equivalent (Required)

Experience:

• customer Service: 2 years (Required)

Work Location: In person