Customer Service Coordinator/Dispatch (up to $21/HR)

Description:

Halco is currently celebrating its 40th year in business serving its loyal customer base since 1984. With over 10,000 reviews and a 4.9 * average.

Halco is currently looking to expand our Appointment Center with the addition of a Customer Service Coordinator in our Phelps, NY office. We are currently hiring a full time position with a Sunday, Monday and Tuesday shift. This position serves as an integral part of our business by being the primary point of contact between our existing customer/"warm lead" base and our team of expert Home Energy Advisors and Service Technicians. The Customer Service Coordinator/Dispatcher is responsible for contacting these customers, listening to how they would like to repair or improve their home and determining the appropriate advisor/technician to set the appointment with. This position has no cold-calling and is not a Telesales position--every individual you speak with has either pro-actively contacted us with an interest in our services or has been referred to us by one of our satisfied customers. We're looking for individuals who possess the desire to help normal, everyday people solve their home energy and repair needs through innovative programs and services--including renewable energy, state-of-the-art efficient HVAC systems, insulation/air-sealing measures and much more!

Qualifications:

-Minimum 2 years work experience in an office, Customer Service or call center environment
-Must be comfortable being on the phone and sitting at a desk for long periods of time
-Strong organizational and problem-solving acumen
-Ability to provide exemplary Customer Service continuously over the phone
-Must be able to communicate clearly and effectively, both written and verbally
-Proficient in Microsoft Office and/or Google Docs with a general understanding of Windows OS and the ability to learn new software with relative ease
-Time management skills; ability to prioritize tasks
-Knowledge of the Finger Lakes and surrounding geographical areas is a plus

- Ability to work 8AM-9PM Sunday, Monday, Tuesday shift

Benefits:

-Paid vacation, sick days and paid Holiday's

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Yearly Birthday bonus

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person