Customer Service & Sales Administration Coordinator

tarte™ is the pioneer of high-performance naturals™ & one of the fastest growing cosmetic companies in the U.S. Nearly 25 years ago, founder & CEO Maureen Kelly set out to create a cruelty-free line of easy-to-use, life-proof products packed with good-for-you ingredients that deliver real results without compromise. Each item is developed without the icky, bad stuff (like parabens, mineral oil, phthalates, & more) & with the best naturally-derived ingredients Mother Nature has to offer. The brand is 85% vegan (with 100% vegan skincare!) & proud to be the #1 concealer brand in the US.* tarte™ is committed to sharing its passion for skinvigorating™ ingredients with the world: it has in-store presence in over 20 countries & online at tarte.com, shipping to over 50 countries worldwide!
But tarte™ doesn't stop there. Giving back has always been a part of the brand's DNA. tarte is committed to lifting up others, having cleared thousands of teacher wishlists & mentoring future leaders & entrepreneurs through the tartelette U & internship programs & the shape your future™ small business awards. In 2017, tarte™ founded heart to tarte™, a 501(c)(3) non-profit organization to help support causes like female empowerment, underserved communities, environmental conservancy, animal rescue, disaster relief & health & wellness initiatives. tarte also sustainably sources ingredients directly from cooperatives, & in 2019 helped fund the creation of an all-female maracuja cooperative in the Rainforest.
Are you a force of nature who thrives in a fast-paced environment? Do you want to contribute to tarte's mission of offering cruelty-free, eco-chic cosmetics chock high-performance natural™ ingredients? Do you love keeping up with the latest social media trends & creating content of your own? If so, we'd love to hear from you!
Customer & Sales Administration Coordinator
tarte cosmetics is seeking a Customer & Sales Administration Coordinator who will collaborate with the Executive Director & cross-functional teams to deliver an excellent customer experience through tarte DTC channels (e-commerce, TikTok Shops, etc) as well as global field sales teams. This position acts as support for all aspects of Customer Service to support tarte's overall business goals while achieving consumer excellence.
Responsibilities:

• Provide direct Customer Service support to users of tarte's DTC and social platforms
• Support cross-functional teams on the day-to-day execution of sales and customer programs
• Monitor customer contacts/orders/returns daily, while partnering directly with cross-functional partners to solve issues
• Help identify and troubleshoot customer-related issues and partner with internal teams to identify process and system improvement opportunities
• Update daily, weekly, and monthly KPI/SLAs Customer Service reporting ensuring our third-party partner is maintaining Tarte's target and productivity expectations
• Enter, retrieve and analyze data using Excel and other data management systems
• Execute gratis orders for Customer Service and field teams as needed
• Provide sales admin and reporting support as needed to Global field sales teams

• Minimum 1 year in contact center/Customer Service experience required
• Working knowledge of social media trends and platforms highly preferred
• Beauty or retail experience preferred
• Excellent Customer Service skills including exceptional written and interpersonal communication
• Highly organized with the ability to multitask
• Pro-active in resolving queries and problems and highlighting future potential areas of risk
• Ability to work flexible working hours that fit business needs

• Salary range: $58,500-62,000 (compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education)
• Medical, dental, vision, 401k plan & access to health and wellness programs
• Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more!
• Hybrid work policy
• Gratis, employee discount on tarte.com, team give-back initiatives
• Friendly, fun, creative & collaborative work environment