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Salary Monday thru Friday 8am 5pm onsite position (occasional overtime may be required)
Education:
HS diploma or GED. Two-year degree preferred
General Description:
Supports CET Customer Service team.
Provides order management support to business customers (order entry, order maintenance, logistics, inventory review, price updates, etc.) and support metrics.
Delivers professional, first line inter-face for customer correspondence including providing conflict resolution.
Maintains records of customer profiles and prepares status reports.
Position acts as a liaison between customer and business. Identify and act on supply issues to minimize impact to the customer. Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.
Required Skills/Experience:
Strong attention to detail, experienced at building relationships and working across many different areas.
Able to effectively manage multiple activities in a fast-paced environment.
Gathers information independently using established and well-defined procedures to problem solve, make decisions, and prioritize.
Ability to negotiate and resolve issues across multiple functions. Demonstrates strong excel skills.
Consistently completes tasks with a high level of accuracy and
professionalism and has very strong communications skills (both written and verbal).
Desired Skills/Experience:
PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers and freight forwarders. Positive attitude, team player.
Enjoys being challenged and strives to improve processes.
Desired/Required Soft Skills:
Team player, clear and concise communications skills, patience, ability to remain calm in stressful situations, attentiveness and has a positive attitude, is dependable and punctual.
Preference will be given to candidates with:
1 year Customer Service experience and outstanding Microsoft Excel skills
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
