Customer Service/Warehouse Coordinator

Looking for new opportunities?

Look no further because GlacierPoint Enterprises is HIRING!

Who We Are: GlacierPoint Enterprises is a leader in the ice cream distribution industry, primarily delivering ice cream, but also delivering frozen food, beverages, and a variety of other products to a host of customers on the East Coast. As a Direct Store Delivery (DSD) organization, we deliver products from our supplier/distributor directly to a retail store, thereby bypassing a retailer’s distribution center.

GlacierPoint is recognized as an exceptional distribution partner to suppliers and retailers with an extensive history of dependability, reliability, and consistency. Our products are fast-turning, high velocity, and high consumer demand merchandise. We offer the best-in-class product, including the leading national and regional brands. We operate out of over 20 facilities covering New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, and the Carolinas with a rapidly expanding footprint.

What We Offer:

• $$$$ Competitive rates
• Schedule Monday-Friday 8:00am-5:00pm.
• Excellent benefit plans, including medical dental, & vision, life insurance, disability,401(k) contributions, FSA, and paid time off
• Company-wide perks, including paid holidays, employee appreciation events, flexible schedules.
• Overtime opportunities.

What We Need:

Currently looking for an Customer Service/Warehouse Coordinator to join our team in Jamaica, NY to listen and respond to customers' questions. This position is primarily responsible for providing customer service support, cashier services and assisting the Warehouse Manager on the day-to-day operations.

Duties involve:

• Order Processing
• Handle incoming calls for orders
• Provide customer service to walk in customers and handle register/cashie.
• Addresses complaints concerning service rendered, referring complaints of service failures to designated departments for investigation.
• Provide assistance with web portal.
• Assist Warehouse Manager with inventory, stock status, cycle counts and return to stock follow up.
• Close out and balance cash drawer daily.
• Act as back up to open and close facility as needed.
• Other duties, as assigned.

What You Need:

• High School Diploma or GED equivalent.
• Sales & customer service experience – grocery/foodservice/telemarketing preferred.
• To work on phones all day.
• Microsoft Office and excel experience is preferred.
• Fluent in Spanish is a plus.
• Knowledge of warehouse environment.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers

EEO Statement:

GlacierPoint Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Shift availability:

• Day Shift (Required)

Work Location: In person