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SalaryCore Role: The Scheduling Coordinator will be responsible for providing an excellent customer experience through the efficient management of the field technicians installation and service work order schedule.
Key Duties & Responsibilities:
- Provide excellent customer service
- Schedule installation and service appointments
- Technician dispatching and support
- Inbound and outbound communication to customers and technicians
- Identify and requisition necessary parts
- Provide pricing on parts and services to customers
- Coordinate vehicle maintenance
Skills & Qualifications:
- High School Degree/GED
- Excellent organization, planning, and communication skills
- Effective planning and time management skills
- Able to anticipate, resolve, and prioritize workload
- Able to use mapping software and vehicle tracking systems
- Experience with using computer based software and multi-line phone systems
- Willing to work both independently and aspart of a diverse team
The Ideal Candidate Will Also Have The Following:
- Prior service trade scheduling and dispatching experience
- Prior customer service experience
- Aptitude for electronics and technology
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- Under 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Binghamton, NY: Relocate before starting work (Required)
Work Location: In person
