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SalaryThe Director of Customer & Partner Experience (CPX) Strategy & Insights is a visionary leader who is passionate about leveraging data to drive business impact. This leader will manage a team of high-performing Business Analysts to deliver mission-critical insights, meaningful analysis and key reporting products that enhance CPX and Workiva's future. The CPX Insights team collaborates across global functions, accelerating business strategies and setting the benchmark for how we continuously improve our customer experience.
What You’ll Do:
- Develop and lead CPX’s analytics & Insights strategy, ensuring a thoughtful and effective approach to how we measure and improve our operational capabilities
- Actively partner with senior stakeholders to deliver actionable insights, analysis and strategic recommendations to improve the customer and partner experience
- Elevate the deliverable quality, skills and performance of the CPX Insights team
- Own and drive key Customer & Partner-related projects and programs including Voice of Customer (“VoC”)
- Foster a culture of ownership, accountability, and collaboration within the CPX Insights team and across Workiva
- Lead with empathy, trust, and transparency
What You'll Need:
Minimum Qualifications:
- 10+ years experience in business intelligence, customer insights, and/or analytics engineering or related field
- 5+ years of management experience and cross functional leadership experience
- Bachelor’s degree
Preferred Qualifications:
- MBA or Masters in Data Science/Analytics preferred
- Experience building high-performing reporting / analytics teams in globally-integrated organization
- Strong business acumen and understanding of Customer Success, Technical Support, Client Services, and/or Partnerships / Alliances functions
- Experience working in a SaaS business environment
- Familiarity with the customer journey, customer experience metrics, and key analyses & customer feedback programs
- Experience with customer lifecycle measurements, health scoring, and upsell/cross-sell models in a multi-product enterprise software environment.
- Familiarity with statistical analysis and/or modeling tools, as well as self-service analytical tools
- Demonstrated ability to lead, prioritize, and enhance reporting/analytics products using Agile Development and Product Management methodologies
- Strong ability to “tell the story” behind the data
- Strong verbal/written communication & presentation skills
Remote - Ready Excellence:
- Fully remote with up to 25% travel required
- US preferred with occasional need to access local Workiva offices
- Reliable internet access for any period of time working remotely, not in a Workiva office
How You’ll Be Rewarded:
- Salary range in the US:
- A discretionary bonus typically paid annually
- Restricted Stock Units granted at time of hire
- 401(k) match and comprehensive employee benefits package
The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.
Where You’ll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
At Workiva, you’ll enjoy:
- Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
- Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
- Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more
- Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more about life at Workiva:
https://www.linkedin.com/company/workiva/
Learn more about benefits:
https://www.workiva.com/careers/benefits
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email
talentacquisition@workiva.com
.Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
