Ecommerce Customer Service, Coordinator

For the first time in fragrance history, a major, full-blown fragrance collection was launched as an homage to a great city. The name of this fragrance collection is Bond No. 9 (which is also the address of its headquarters boutique at 9 Bond Street, in NoHo). The city it celebrates is none other than, could be no other than, New York. The Bond No. 9 collection of women's, men's, and unisex eaux de parfum has a dual mission: To restore artistry to perfumery, and to mark every New
York neighborhood with a scent of its own.

Ecommerce Customer Service, Coordinator

Job Responsibilities

• Monitors, listens, and responds to customer inquiries while sustaining the appropriate tone of voice across all touchpoints
• Ensures quality Customer Service outreach is consistent across all platforms and provide audiences with appropriate and informative information in a timely manner
• Monitor quality of service and provide customer insights
• Handles all incoming Customer Services inquiries via phone, email, and chat
• Escalates Customer Service inquiries when necessary to the correct departments and management
• Responsible for the eCommerce return process-ensuring returns are processed correct at the warehouse and manually refunding customers speedily.
• Work closely with retail teams and warehouse with orders and omnichannel initiatives
• Assist in detailing customer post purchase journey and providing ongoing testing and improvements
• Track competitive behavior and isolate business opportunities

Skills and Experience

• 3+ years experience in Customer Service, e-commerce operations
• A positive attitude with excellent interpersonal skills
• Experience in the Fragrance industry
• Strong work ethic
• Spanish speaking a plus
• Analytical and organized with high attention to detail
• Interested in ecommerce and digital marketing
• Proactive and a self-starter with an entrepreneurial spirit
• Proficient with MS Excel, PowerPoint, and Word

BOND STREET NEW YORK, NY 10012 TEL (212)228-0842 FAX (212)228-2847

Job Types: Full-time, Contract

Pay: $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person