Customer Service Assistant - Sugarcreek

The Tuscarawas County Public Library System is seeking a motivated individual who will assume the role of Customer Service Assistant at the Sugarcreek location.

Position(s): Customer Service Assistant – Sugarcreek

Status: Part-time: 18 hours per week

Salary: $13.30/hour plus paid holiday, vacation, and sick leave

Qualifications: High School Diploma or equivalent; job experience and/or equivalent preferred; may be required to load, unload, lift, shelve, transfer and/or transport materials up to 50 lbs including cargo and bookdrop; provide own transportation in fulfillment of job duties; be available evenings and weekends.

Job Responsibilities:

Under the supervision of the Branch Supervisor, the Customer Service Assistant will perform a variety of library procedures; provide high quality Customer Service, programs, and materials to Library clients; and promotes Library service to all customers. Duties include but are not limited to:

• Provides quality circulation, reference, and reader’s advisory service to customers
• May plan, prepare, present, and/or assist with library programs
• Provides new customers with information about the Library; promotes Library information, services, and programs
• Provides Mobile Services Support
• May prepare and coordinate customer collections
• Interprets customers’ needs and refers them appropriately
• Assists with maintaining a clean and welcoming library environment

Job Requirements:

• Excellent oral and written communication skills; listening and interpersonal skills; organizational skills; public speaking skills
• Computer knowledge including Internet searching, familiar with Microsoft Word, e-mail skills and file management
• Comfortable with Mobile Technology
• Tablets, E-readers, Laptop
• Digital downloads

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Interested persons should submit a completed job application along with three personal references through the online portal or directly to:

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Human Resources Specialist

Tuscarawas County Public Library System

121 Fair Avenue NW

New Philadelphia, OH 44663

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No phone calls, please.

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Job Type: Part-time

Pay: From $13.30 per hour

Expected hours: 18 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance

Shift:

• Day shift
• Evening shift
• Morning shift
• No nights

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Sugarcreek, OH 44681: Relocate before starting work (Required)

Work Location: In person