Customer Service Assistant 1

Customer Service Assistant 1

About Us:

The Board's mission is to protect and support the public through regulation and education, while protecting the integrity of the cosmetology and barbering industries. The Ohio State Cosmetology and Barber Board oversees the effective licensing and regulations of cosmetology, branches of cosmetology, barbering, and tanning services.

What You'll Do:

The Customer Service Assistant 1plays an important part at the Board. In this role, you will be responsible for:

• Working 100% in-office.
• Acting as receptionist and guest relations greeter for the Ohio State Cosmetology and Barber Board.
• Answering customer questions and relaying information to examination candidates.
• Operating a multi-line phone system, distributing incoming calls to specialized offices, taking messages, transferring calls and providing information to callers pertaining to license status and examination dates using the agency license database program.
• Verifying license status and printing licenses.
• Providing information for use of agency website and directions for submitting proper documentation for processing.
• Opening, date stamping and logging mail for distribution.
• Providing clerical services to agency personnel (e.g., operating copier, typing/data entry, filing information & greeting visitors).
• Performing additional duties as assigned by supervisor, Deputy Director, and/or Executive Director.

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

• 3 month training or 3 months experience in office practices and procedures; 1 course or 3 month experience in public relations or Customer Service to include techniques for dealing with difficult people; 1 course or 3 months experience in typing, keyboarding, data entry or word processing; 1 course or 3 months experience in operation of personal computer.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills:Customer Service

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Knowledge: (1) public relations, (2*) office practice and procedures, (3*) agency policies & procedures, (4*) government structure & process (e.g., Ohio Revised Code 4713).

Skills: (5) software applications (e.g., Microsoft Office Suite), (6) equipment operations (multi-line phone system, copier, fax machine).

Abilities: (7) apply principles to solve practical, everyday problems, (8) originate routine business letters reflecting standard procedures, (9) gather, collate & classify information about data, people or things, (10) handle sensitive inquiries from & contacts with officials & general public.

(*) Developed after employment.

Supplemental Information

• Unless required by legislation or union contract, salary will be set at the lowest rate of the salary range with gradual increases in accordance with the Ohio Revised Code or OCSEA/AFSCME Collective Bargaining Agreement.
• Applicants must clearly indicate how they meet the minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties of the position applying for. You must clearly identify how you meet the minimum qualifications throughout your application and in your supplemental question responses.

The final candidate selected for this position will be required to undergo a criminal background check as well as other investigative reviews. Criminal convictions do not necessarily preclude an applicant from consideration for a position, unless restricted under state or federal law or federal restrictions. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.