Entry Level Customer Service Assistant

Job Title:Customer Service Assistant
Overview:
We are seeking a dedicated and personable Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the frontline representative of our company, responsible for ensuring our customers have a positive experience with our products and services. You will handle inquiries, resolve complaints, and provide information to customers in a timely and professional manner.
Responsibilities:
Customer Support: Respond to customer inquiries via phone, email, and chat in a courteous and timely manner.
Issue Resolution: Address customer complaints and concerns efficiently, aiming for a satisfactory resolution.
Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
Feedback Collection: Gather feedback from customers to identify areas for improvement and communicate insights to the relevant teams.
Cross-functional Collaboration: Work closely with other departments such as Sales, Marketing, and Operations to ensure a seamless customer experience.
Administrative Tasks: Perform various administrative duties, including data entry, filing, and managing customer accounts.
Requirements:
Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers and colleagues.
Empathy and Patience: Ability to empathize with customers and remain patient and composed, even in challenging situations.
Attention to Detail: Keen attention to detail to accurately record information and process orders.
Multitasking Skills: Ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and professionalism.
Tech Savvy: Comfortable using various software applications and platforms for customer support and order processing.
Customer-centric Mindset: Commitment to delivering exceptional Customer Service and going above and beyond to exceed customer expectations.