Job Title: Customer Service Assistant
Location: Columbus, OH
Position Type: Full-time
Job Description: We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Assistant. The ideal candidate will be enthusiastic about assisting customers, resolving inquiries, and ensuring a seamless experience throughout their interactions with our company.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, live chat, or social media platforms.
- Provide accurate information regarding products/services, pricing, shipping, and delivery.
- Assist customers with order placement, modifications, cancellations, and returns.
- Resolve customer complaints or issues in a professional and empathetic manner, aiming for first-contact resolution whenever possible.
- Escalate complex inquiries or complaints to the appropriate department or supervisor for further assistance.
- Maintain a thorough understanding of our products/services, promotions, and company policies to effectively address customer needs.
- Collaborate with other team members to continuously improve processes and enhance the overall customer experience.
- Keep detailed records of customer interactions, transactions, comments, and complaints for analysis and future reference.
- Stay updated on industry trends, competitor activities, and best practices in Customer Service to remain competitive in the market.
Requirements:
- High school diploma or equivalent; additional education or training in Customer Service is a plus.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Strong problem-solving abilities and the ability to handle challenging situations with patience and tact.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Proficiency in using Customer Service software, CRM systems, and other relevant tools.
- Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
- A passion for helping others and a genuine desire to exceed customer expectations.