Customer Service Rep/Administrative Assistant

Adelio's Basement Waterproofing & Sewer Repair is a local business that has been in business since 1976. We are looking for an Administrative Assistant / CSR to join our growing team. This candidate should not only be able to complete the duties below, but fit our core values.

Values:

• Team Player - Be positive and kind.

• Dedicated - Be committed.

• Driven - Strive for growth.

• Honest - Do what's right.

• Caring - Take pride in what you do.

Duties:

• Responsible for scheduling appointments for service technicians and sales staff, and coordinating dispatch as needed using CRM software.
• Accountable for maintaining, communicating, and setting the schedule for waterproofing estimates and sewer drain work.
• Prepare and edit correspondence, reports, and presentations.
• Handle incoming and outgoing communications, including phone calls, emails, and mail.
• Communicates directly with Production, Sales, and Services departments about upcoming schedule and customer communication.
• Maintain the Customer Relationship Management software by entering, updating, and maintaining customer accounts and ensure accurate information as well as communicate appropriate information with internal departments.
• Serve as backup to Office Manager, answering phones and performing other office related duties as assigned.

Required Skills:

• Communication Skills
• Listening
• Organization Competency
• Collaboration
• Team Player
• Professionalism
• Detail Oriented

• Excellent organizational skills and attention to detail.

• Highly developed verbal and written communication skills

• Strong computer skills, including a high level of understanding CRM programs.

• Must be able to multitask, and work in a fast-paced environment while providing excellent Customer Service.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience:
- Proven experience as an administrative assistant or in a similar role
- Proficient in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent verbal and written communication skills
- Attention to detail and problem-solving abilities
- Ability to maintain confidentiality of sensitive information
**Experience and knowledge in the construction industry is preferred, but not required.

Ability to speak Spanish would be a plus.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Euclid, OH 44117 (Preferred)

Ability to Relocate:

• Euclid, OH 44117: Relocate before starting work (Required)

Work Location: In person