Address
Form of work
SalaryHYBRID - Customer Service Assistant 2 - Intermittent (Two Positions)
(240001ZP)
THIS POSITION IS INTERMITTENT & IS NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.
THIS POSITION MAY BE TELEWORK ELIGIBLE ON A HYBRID BASIS.
About Us:
The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening communities and families through quality care. ODM is implementing the next generation of Ohio Medicaid to fulfill its bold, new vision for Ohio’s Medicaid program - focusing on the individual rather than the business of managed care.
The goals of the next generation of Ohio Medicaid are:
Emphasize a personalized care experience
Improve care for children and adults with complex behavioral health needs
Improve wellness and health outcomes
Support providers in better patient care
Increase program transparency and accountability
What You Will Do at ODM:
Office: Chief of Staff
Classification:Customer Service Assistant 2 (PN 20098581 & 20098585)
Job Preview:
The Ohio Department of Medicaid (ODM) is seeking experienced Customer Service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:
answering calls from providers, applicants, and recipients
responding to inquiries, requests for information and/or complaints that require knowledge of applicable laws, rules, policies as they pertain to a given situation and determining appropriate action for resolution
operating a personal computer to research, enter, update, correct, delete or send data, retrieve data to verify and/or provide information, log and track calls and/or other information, and compose and/or generate reports and correspondence
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or Customer Service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills:Customer Service
Technical Skills: Data Entry
Professional Skills: Customer Focus, Listening, Problem Solving, Verbal Communication, Written Communication
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Supplemental Information:
THIS POSITION IS UNCLASSIFIED PER 124.11 (A) (29), OHIO REVISED CODE.
Compensation is as listed on the posting unless required by legislation or union contract.
Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.
Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.
The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.
