Junior Customer Service Assistant

Job Title: Entry Level Customer Service Assistant
Job Summary: We are seeking a dynamic and enthusiastic individual to join our team as a Junior Customer Service Assistant. In this role, you will be responsible for providing exceptional Customer Service support to our clients, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This position offers an excellent opportunity for individuals who are passionate about delivering outstanding service and are looking to start their career in Customer Service.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Assist customers with product information, pricing, and availability.
Handle and resolve customer complaints and concerns with empathy and efficiency.
Process orders, returns, and exchanges accurately and efficiently.
Maintain up-to-date knowledge of company products, services, and policies.
Provide feedback to management regarding customer trends, issues, and suggestions for improvement.
Perform administrative tasks as needed, such as data entry and filing.
Requirements:
High school diploma or equivalent; additional education or training in Customer Service is a plus.
Excellent communication skills, both verbal and written.
Strong interpersonal skills with the ability to build rapport with customers.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in computer applications, including MS Office and Customer Service software.
Problem-solving skills and a positive attitude when faced with challenges.
Willingness to learn and adapt to new processes and procedures.