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Form of work
SalaryIntermittent Parent Mentor (Customer Service Assistant 2)
(2400024V)
Please note: This is a reposted position.
Purpose: Provides information and technical assistance to families and caregivers of Ohio’s Deaf, Hard-of-Hearing, and DeafBlind children relating to the educational needs and supports.
Maintains Parent Mentor program:
- Establishes or supports parent networking;
- Promotes Parent Mentor activities, including training of general education mentors about the unique needs of deaf students and their parents;
- Coordinates family learning activities on and off-site;
- Clarifies program policies, best practices and procedures on special education law to families and district personnel;
- Responds to communication inquiries from parents of deaf students statewide, answering complex questions and handling information confidentially;
- Provides on-site support as needed for families of current OSD, ELC, and ACC students;
- Meets with parents and participates in planning meetings (e.g., IEP, IFSP, MFE) with local school districts/preschool providers;
- Collaborates with programs and organizations that serve children and infants who are deaf or hard of hearing to develop resources and training for families;
- Develops and/or provides parent education and staff in-service workshops as directed regarding the unique needs of deaf children, IEP processes/procedures, parent rights, etc.;
- Completes reports as required.
Supports families in advocating for the unique needs of Deaf, Hard-of-Hearing, and DeafBlind children in their educational settings and through the special education process:
- Collaborates with community agencies, deaf related organizations and other schools to align work and build positive relationships with others;
- Builds rapport with families, provides parent information and refers students for community services;
- Improves and increases parent/professional partnerships by meeting regularly with other Parent Mentors, as well as obtaining and distributing materials/resources to parents of children with disabilities and district personnel.
Assesses program effectiveness:
- Elicits feedback from stakeholders regarding program effectiveness and desired services for the upcoming year and implements necessary changes;
- Monitors progress on OSD strategic plan goals pertaining to Parent Mentor supports;
- Gathers student performance data and compiling a summary report.
Maintains professional and technical knowledge:
- Attends educational workshops and reviews professional publications;
- Establishes personal networks;
- Participates in professional and family-oriented organizations;
- Stays informed of education opportunities for families and deaf children throughout Ohio;
- Participates in staff meetings, school committees, educational conferences and/or professional training days.
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or Customer Service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
Position Specific Qualifications:
Fluent in American Sign Language (ASL) at the Intermediate level on the Sign Language Proficiency Interview (SLPI) upon hire, Advanced level after one year.
Experience as a parent of a child with a disability; knowledgeable about the special education system
Job Skills:Customer Service, Advocacy, American Sign Language, Collaboration, Customer Focus, Establishing Relationships, Listening, Networking
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
(*) Developed after employment.
Supplemental Information
- The State of Ohio is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age (40 years or older), genetic information, sexual orientation, or caregiver status, in making employment-related decisions about an individual.
- The Ohio School for the Deaf and the Ohio State School for the Blind are committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws. To request an accommodation please email Kimberly Basil (basil@osdb.oh.gov).
- The final candidate selected for the position will be required to submit a urinalysis to test for illegal drug use prior to an appointment. The State will decline to extend a final offer of employment to any applicant with a verified positive test result. Also, an applicant with a positive test result will not be considered for a position with the State of Ohio for a period of one year.
The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.
