Customer Care Specialist

JOB TITLE Customer Care Specialist
LOCATION San Antonio, TX 78758

DAYS Monday – Friday
Real Floors is now the #1 multi-family flooring provider in the country!
Company Overview:
We are the largest wholesale flooring company in North America and have been named a Top Workplace for 8 years in a row! With amazing benefits and family like culture, our company is one of the top flooring companies to the multi-family industry (apartments). We value our employees and provide awesome benefits, and a positive work environment!
Job Overview:
The successful candidate will display excellent communication skills and perform a variety of functions such as inputting new orders that come in via phone, email and through our online customer portal. This person should be a fast learner and able to get things done quickly and efficiently as our business in Texas continues to grow at a rapid pace. ​
Responsibilities:
-Process new orders via telephone, email and our online customer portal.
-Answer calls from customers; provide appropriate solutions and alternatives.
-Ensure that all material and labor billing is accurate and aligns with corresponding orders.
-Ensure that all required documents are scanned into our system daily.
-Communicate and coordinate with internal departments (operations, sales, etc.) regarding any issues with orders (measurement requirements, etc.).
-Other duties as assigned.
Qualifications:
-Strong customer service orientation and 2+ years of experience providing customer support by phone and/or in person preferred.
-Computer proficiency - data entry, able to correspond effectively via email, perform data input while speaking on the phone, etc.
-Detail oriented, self-motivated and organized.
-Proactive problem solver – takes initiative to identify, research and resolve problems as they arise; willing to help others when needed to solve issues.
-Experience with Gmail, Google Docs, Sheets and Shared Drive is a plus.