Customer Care Specialist

Customer Care Specialist

Do you have previous customer service experience, and do you enjoy making an impact? We are seeking a Customer Care Specialist for our San Antonio, TX office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer experience through empathy and sensitivity. The ideal candidate will have excellent communication skills and a passion for providing the highest level of care to our customers. 

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

Perks at Serenity

• Paid Time Off
• 10 Major Holidays Off
• Competitive Pay ($20/hr) 
• 401k
• Medical, Dental, Vision insurance (Serenity covers 90% of your insurance premium)
• Paid Training and Certification
• Career Growth Opportunity

Other Responsibilities

• Provide excellent Customer Care and support while developing trust and rapport.
• Administer TMS (Transcranial Magnetic Stimulation) treatments.
• Communicate and educate customers about maintaining healthy lifestyles.
• Maintain communication with providers regarding patient’s treatment.
• Monitor and report changes in patient symptoms or behavior. 

Qualifications

• High School Diploma / GED.
• Excellent verbal and written communication skills. 
• Proven ability to multitask in a fast-paced environment.

About Serenity

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Job: Full-time (7.5-hour shift)

Office Hours: Monday-Friday: 6 am-9 pm, Saturday: 7 am-7 pm

*This position is contingent on successfully completing a criminal background check.

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