Customer Care Specialist

Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com.
Position Summary

CJ Hensch & Associates, Inc. is based in Texas and specializes in traffic data collection and engineering studies since 1995. CJ Hensch is the largest traffic data collection company in Texas and services governmental agencies, engineering firms, and developers. In November 2023, CJ Hensch was acquired by Miovision Technologies, Inc. Miovision is headquartered in Kitchener, Canada, and has offices in Germany, Serbia, and the US. Since 2005, their systems have detected over 30 billion vehicles and 1.5 billion pedestrians, assisting nearly 2,000 customers in 63 countries. Together, CJ Hensch and Miovision are working to change the traffic data collection industry through technology, resulting in faster, accurate and more insightful data for our customers. CJ Hensch is looking for an enthusiastic individual to join our growing team and work with our customers to develop our traffic studies and ensure they are delivered on time and to the customer’s specifications.
Key Accountabilities

• Receive customer requests and design traffic studies to capture requested data.
• Provide quotes and equipment estimates to sales and CJ Hensch Management for distribution to customers.
• Receive customer purchase orders, and manage CJ Hensch installation queue
• Perform quality control on captured field data, and communicate with CJ Hensch field personnel and customers regarding project status, and any issues that need to be addressed.
• Manage project workflow as it progresses through the CJ Hensch process.
• Work with customers regarding any issues, whether quoting, quality, invoicing or other.

• High school diploma or equivalent required; Five (5) plus years experience in customer service field highly desirable.
• Proficiency in using customer relationship management (CRM) systems, ticketing software, and other relevant tools to track customer interactions and manage cases efficiently. Proficiency in Microsoft 365 product suite (MS Word, Excel, etc.)
• Ability to articulate clearly and effectively, both verbally and in writing. This includes active listening and empathetic communication.
• Deep understanding of the company's products or services, as well as policies and procedures, to provide accurate information and assistance.
• Collaboration with colleagues across different departments to address complex customer issues and improve overall customer experience.
• Capacity to build rapport and establish positive relationships with customers, colleagues, and other stakeholders.
• Capability to identify and resolve customer issues efficiently and effectively, often under pressure.
• Ability to remain calm, patient, and understanding, even in challenging situations, and to empathize with customers' concerns.
• Skill in managing workload and prioritizing tasks to ensure timely responses to customer inquiries and issues.
• Skill in managing multiple tasks simultaneously, such as handling phone calls, emails, and chat inquiries, while maintaining quality service.

• Comprehensive health benefits starting on day one
• 401(k) matching
• Variable Incentive Plan
• Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
• Internet subsidy and a remote work allowance
• Unlimited vacation policy
• Wellness offerings (Fitness, Mindfulness)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

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