Customer Accounting Specialist 1 (Reopened)

This position works 40 hours per week.
Performs various routine, repetitive tasks related to customer service, and sewer and solid waste billing. Work requires the application of independent judgment in solving minor problems or to determine the proper course of action within the limits of state and local laws, policies and procedures.

NOTE: This recruitment is being reopened effective 12/19/23. If you applied during the initial recruitment (10/30/23-11/10/23), then you do not need to reapply.

(The duties listed are representative only and position assignments may vary. Duties may include, but are not limited to the following):

Interacts with the public to provide a full range of customer service related support activities, which include providing information, answering general and billing account inquiries from customers, general public, and other departments. Inquiries may be received by phone, mail, fax, or in person. Independent research of several databases or other sources of information may be required within the expertise and scope of knowledge of the individual. Relies on guidance and direction from a supervisor or more experienced coworker for more complex or unusual problems and inquiries.

Updates customers' addresses in the department's billing database. Determines the status of accounts and documents details of customer interactions.

Receives money from the public, calculates change, issues receipts and reconciles cash box.

Assists with daily deposits and transmittals.

Prepares account histories.

Schedules side-sewer inspections.

Performs miscellaneous office support, as needed. Duties may include but are not limited to the following:

Answers phones and greets visitors; screens phone calls, directs calls to appropriate parties; refers callers or visitors to correct destination; takes messages and/or provides routine information regarding the office function.

Opens, sorts, date stamps and distributes incoming mail; prepares outgoing mail.

Gathers, organizes, copies, binds, and prepares documents, files and informational packets.

May schedule appointments and meetings.

Word processes routine drafts, proofreads, edits or performs data entry for a variety of documents such as correspondence, agendas, schedules and forms. Maintains data bases such as address lists, inventory check-out records and/or visitor records.

Sorts, files, and tabulates various documents, records, maps, microfilm, etc.; and prepares new files or categories within established filing systems; enters and retrieves data using electronic files; removes and logs materials; maintains status and file reports. Scans documents and images into computer system; identifies key informational items and indexes for document recall.

Cross checks and tabulates standard information; checks incoming forms and documents for required information; extracts and compiles statistical data; assembles reports.

Runs office errands such as picking up mail and reports and distributing files.

May assist others by providing work guidance or direction.

Performs other related duties, as required.

TRAINING AND EXPERIENCE: High school diploma or equivalent. Three (3) year of customer service, office, or billing related work experience which involved mathematical calculations and/or basic accounting duties and functions or substituting successful completion of an AA degree in Accounting or equivalent accounting related course work for up to one half of the required work experience.

NOTE: Positions allocated to this classification must successfully pass an appropriate background check and are required to be bondable.

Knowledge of:

• customer service techniques and phone etiquette;
• administrative support functions and practices;
• Environmental Services operations, functions, and terminology;
• legal terminology and descriptions relevant to the position;
• basic English composition, spelling, grammar, and other support skills necessary to perform the duties of the position;
• certain databases necessary to perform the duties of the position;
• principles, methods, practices, and procedures necessary to perform the duties of the position, including basic accounting;
• billing and payment procedures.

Ability to:

• operate standard office machines and equipment, including database, word processing, and spreadsheet programs;
• add, subtract, multiply, divide, and apply mathematical formulas;
• learn applicable state and local laws;
• maintain complex records and files, and to prepare technical, legal or statistical reports;
• deal with citizens and customers in a tactful, calm, courteous and professional manner, in stressful situations;
• perform mathematical calculations with speed and accuracy;
• resolve problems, use discretion, and make rational independent judgments;
• work independently, with minimal supervision;
• follow written or oral instructions in a responsible and efficient manner;
• communicate effectively, both orally and in writing;
• maintain effective working relationships with fellow workers and supervisors;
• establish and maintain effective interpersonal relationships at all organizational levels and with the public.

Skilled in:

• answering phones and greeting visitors;
• applying customer service techniques;
• performing mathematical calculations;
• using office equipment such as phones, copiers, calculators and fax machines;
• using computer and related software applications;
• basic word processing.

Employment Type: Regular