Address
Form of workTucson National Resort
Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.
The Omni Tucson National Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.
Handles all administrative duties required by the Sales and Marketing Divisions in order to provide superior services to our guests.
- Schedules and prioritizes workload to meet deadlines of all managers.
- Types and distributes all correspondence, including letters, emails, proposals, contracts, etc. for assigned managers. Ensures that all correspondence is 100% accurate.
- Maintain and update FDC.
- Maintain account files and ensures that all information is included in file, i.e. budget, contract checklists, executive approval form, booking recap, file turnover checklists, and cancellation checklists.
- Answers calls to Sales office by third ring – take no message with incoming leads.
- Ensures that the following information is received prior to transferring calls to managers/Director: name, phone number, group or company name, number of callers, date and time call received, email address.
- Enters work orders in Synergy as directed by managers.
- Assists managers as needed.
- Maintain daily transaction log/review monthly.
- Gathers materials and mails packages to clients as necessary.
- Prepare and review contracts and enter into FDC.
- Enter final room pickup from FDC.
- Order office supplies and enter budget adjustments in Birchstreet.
- Process commission reports.
- Input amenities into GoCon for VIP clients and process paperwork (amenity card, receipt signature from Room Service).
- Process outgoing mail.
- Take minutes at committee/assistant meetings as directed.
- Participate in schedule rotation for department coverage.
- Attend monthly department meetings and other company required training.
- Complete other duties as assigned by management.
- Previous hotel sales administrative experience preferred. College degree preferred.
- Must be able to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
- Must be proficient in Microsoft Office.
- Must demonstrate exceptional organizational skills.
