Csr - Customer Service Representative Bilingual

Lonestar Solar Services is looking for responsible, enthusiastic and goal-oriented individuals looking to grow within a company. This position will perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues, scheduling, Verification Calls and much more. This position is crucial to the experience our homeowners receive, communication and organization will be key to success in the role.

Job Responsibilities:

• Answering Homeowner Questions
• Addressing Homeowner concerns and complaints
• Resolving Homeowner issues
• Regularly contacting homeowners to ensure their experience with a product or service is positive
• Answering incoming calls and directing/transferring them to the appropriate recipient
• Communicating with homeowners via mail, email, or verbally
• Schedule, change or cancel appointments on behalf of homeowners
• Polling customers to determine their level of satisfaction with the company's products and service
• Completing Verification Calls.

Qualifications or Skills:

• Teamwork abilities
• Problem solving abilities
• Knowledgeable in Microsoft Applications such as, Excel, Word, Smartsheet's, Outlook, Etc.
• Prioritizing, Organization
• Excellent Customer Service Abilities
• Conflict Resolution
• Patience
• Active Listening
• Knowledge of the Solar Industry (PLUS!!)
• Communication Skills

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Solar: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• Houston, TX 77040 (Required)

Work Location: In person