Bilingual Customer Service Support Representative / Receptionist

TITLE: Bilingual Customer Service Support Representative / Receptionist

DEPARTMENT:Customer Service/Operations

OVERVIEW

The Customer Service Support position’s primary responsibility is to support sales and operations goals by providing quality Customer Service; as well as, order processing and general reception duties.

RESPONSIBLITIES

· Handle customer inquiries regarding pricing, availability and status of order, invoices, shipment status, return items, etc.

· Serve customers by providing product and service information and resolving product and service problems.

· Understand and perform established Order Processing, Sales & Operations policies and procedures to provide excellent treatment to our customers.

· Respond to customer delivery needs by interfacing with internal personnel.

· Understand and support established Sales & Operations policies and procedures to provide proper and effective treatment to customers.

· Liaise with sales team to provide troubleshooting assistance for customer orders, account statuses and relevant problems.

· Continuously monitor and evaluate Customer Service metrics to identify areas of improvement

· Pull back-up documentation for shipments.

· Screens calls and answers general questions with information

· Receives and announces guests, directs guests, offers beverages and assists with the general office "flow".

· Distributes mail daily upon its arrival.

· Assists departments with clerical needs as needed.

· Maintain receptionist area.

· Assist with meeting coordinator with snacks/lunches/dinners for meetings.

SKILLS & ABILITIES

· Excellent communication and organizational skills.

· Capable of working in a fast-paced environment.

· Ability to prioritize and multi-task.

· Working knowledge of Microsoft Word, Outlook and Excel.

· Dependable and punctual.

EDUCATION AND QUALIFICATIONS

· Industry-related logistics experience a plus

· Good computer skills, including the use of Microsoft Word and Excel.

· Minimum 2 yrs of receptionist & Customer Service experience a plus

· Speak and Write Spanish Fluently - Required

Note: This job description is intended to provide an overview of the responsibilities and duties of the position. It is not all-inclusive and other duties may be assigned as needed.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Houston, TX 77041: Relocate before starting work (Required)

Work Location: In person