Do you have excellent bilingual Customer Service experience? Do you come from a mortgage background and have a desire to assist others in need? We have an excellent position for you with a successful and well know Financial Institution!!!
Job Title:Bilingual Customer Service Representative
Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA
Pay: $18-$21/hr - depending on experience
Schedule: Monday - Friday, 8am - 5pm
Job Description: The Bilingual Customer Relations Call Center Specialist is responsible for fielding in-bound calls from customers in the servicing of their mortgage and providing excellent Customer Service and knowledgeable responses to resolve customer concerns.
Responsibilities Include:
Answers internal calls, external calls, and work calls from the message center and respond to customer request within established time lines in order to maintain service level expectations in regards to call handling time and calls per hour
Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
Compare and evaluate possible Customer Service solutions, and decide which to recommend to customers to best meet their needs and circumstances
Strong commitment to resolving customer issues while maintaining a high level of professionalism and Customer Service
Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns
Completes escrow analysis, account maintenance changes within servicing system, payoff requests, research accounts to provide resolution to customers, and handles credit bureau disputes
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets
Effectively provide prompt, accurate and professional responses to customer inquiries
Ability to maintain composure with a friendly demeanor while discussing difficult and complex issues with discontent clients
Promote the image and reputation of the company, while protecting the interests of our mortgagors, the firm and investors
Other duties as assigned
Job Requirements
Must be bilingual in English and Spanish
1+ years of experience in mortgage
Mortgage servicing experience preferred
Able to work in a high volume call center with frequent distractions
Provide quality interactions with internal and external sources
Input data and verify information
Excellent verbal and written communication skills
Application Process Includes:
Background check
Soft credit check
To Apply for this Job:
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