Bilingual Customer Service Representative

Waste Connections is looking for a High EnergyBilingual CustomerService Representative to join the team at our Hauling location at Pro Star Waste in Goodrich, TX. Previous waste experience would be a huge plus!

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.

DUTIES AND RESPONSIBILITIES:

• Work in conjunction with other departments to resolve customer disputes.
• Interviews customers and records interview information into computer for Customer Service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
• Review, reconcile, and pay vendors in a timely manner.
• A typical schedule for this position is 8am-5pm Monday-Friday.

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• CSR call areas can be noisy, and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
• Also, long periods spent sitting, typing, or looking at a computer screen are common.

MINIMUM JOB REQUIREMENTS:

• 2 years of Customer Service experience in a high call volume atmosphere.
• Bilingual required (Spanish/English)
• Experience with MS Word, Excel, and Email required. Typing and 10-key skills are required.
• Excellent organization and communication skills.
• This position requires excellent oral and written communication skills.
• Ability to read, write, and comprehend and communicate in English.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
• Experience and or ability to collect past due payments
• Knowledge of collections techniques
• Strong data entry skills, knowledge of accounting principles and the ability to take initiative.
• Bilingual Preferred

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)