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Form of workJob Description
Clinic Administrative Assistant
We seek a full-time Clinic Administrative Assistant to receive referral information, assess level of care to match appropriate standards for outpatient services, and coordinate all documents necessary should client be appropriate to receive outpatient therapy and/or medication management services here.
This Administrative Assistant will:
· Provide courteous and timely customer service
· Adhere to Agency and program policies and procedures
· Initiate and complete all administrative paperwork included in the Client Intake Packet via our EMR system
· Ensure that intake paperwork meets quality assurance standards [as determined by Division Director or designee] and is prepared for entry into the client chart
· Respond to all intake calls, voicemails, website inquiries, and emails within 1-2 business days
· Orient client to service availabilities, rights, and responsibilities
· Ensure client ID is assigned, documented, and entered into any and all database and relevant systems
· Communicate in a timely manner with Clinic Administrator when additional resources or support is needed.
· Run insurance eligibility and enter clinical authorizations as needed
· Schedule clients on the clinicians' calendars
· Participate in staff meetings and utilization reviews
· Seek out previous medical/psychiatric records prior to client's initial visit
· Communicate with clinical staff as needed
· Assist in copayment billing and charging as well as verification of financial information
The ideal candidate will have these qualifications:
1. Associate's Degree in a related field (preferred) or equivalent direct experience of at least two years; experience working in an outpatient clinic preferred
2. Basic knowledge of both Word and Excel is required
3. Broad knowledge of non-profit administration and child protective services
4. Reliable transportation required
5. Approved CORI, DCF checks required
