Address
Form of work Job Tittle: Customer Service Senior Representative
Location: Tampa, FL (100% Remote)
Hours: 8.00 hours Monday to Friday.
Initial Assignment Length: 6 Months contract (Opportunity for Extension or Conversion to FTE Possible)
Benefits: Paid Weekly, Health, Dental & Vision Benefits Available!
A global health insurance provider whose mission is to improve the health, well-being, and peace of mind of those the company serves. Become a part of this ever-growing, deeply caring, and collaborative healthcare industry leader today.
Responsibilities:
Skills & Requirements:
Education:
High School Diploma or GED required.
Certifications & Licenses
Pharmacy Technician Certificate
Languages
English (Speak, Read, Write)
Should you accept an offer for a contract opportunity with our client, the following pre-employment items will be required : 7-year criminal background check, which will include verifying your highest level of education completed and your employment history for the last 7 years, and a urine drug test analysis (does not look for marijuana/THC). You may be required to provide documentation (copy of your diploma or licenses, W2's or Pay stubs) to help us verify this information.
Location: Tampa, FL (100% Remote)
Hours: 8.00 hours Monday to Friday.
Initial Assignment Length: 6 Months contract (Opportunity for Extension or Conversion to FTE Possible)
Benefits: Paid Weekly, Health, Dental & Vision Benefits Available!
A global health insurance provider whose mission is to improve the health, well-being, and peace of mind of those the company serves. Become a part of this ever-growing, deeply caring, and collaborative healthcare industry leader today.
Responsibilities:
- Clinical Administrators are responsible for managing the day-to-day functioning of the clinical department.
- They work closely with pharmacist staff to coordinate clinical interventions.
- Their duties include ensuring optimal client services, communicating with different departments, outreaching to prescribers offices, participating in periodic meetings, helping with assignment of interventions, measuring outcomes and reporting outcomes.
- Delivers specific delegated clinical tasks assigned by a supervisor.
- Receives requests by email, telephone, or in person regarding clinical interventions.
- Responds to inquiries from adjusters, different departments and/or others for information and assistance.
- Sorts progress notes and clinical documents to initiate interventions for pharmacy reviews.
- Manages interventions utilizing excel, Microsoft teams, my Matrixx portals and systems.
- Position typically requires excellent interpersonal skills, ability to understand and interpret client requests. Independently responds to inquiries, grievances or complaints of moderate to substantial complexity.
- Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members.
- Tasks involve a degree of forward planning and anticipation of needs/issues.
Skills & Requirements:
- Technology savvy
- Advanced Data entry skills
- Open to feedback/ adapt to changes/ attention to detail.
- Excellent communication and computer skills
- Excel, Word, Outlook, Fax, ability to quickly learn new portals and systems.
- Comfortable making phone calls and calling doctor offices.
- Experience in managed care or Pharmacy Tech would be helpful.
- Clinical Administrative Experience/ Medical Office experience preferred.
Education:
High School Diploma or GED required.
Certifications & Licenses
Pharmacy Technician Certificate
Languages
English (Speak, Read, Write)
Should you accept an offer for a contract opportunity with our client, the following pre-employment items will be required : 7-year criminal background check, which will include verifying your highest level of education completed and your employment history for the last 7 years, and a urine drug test analysis (does not look for marijuana/THC). You may be required to provide documentation (copy of your diploma or licenses, W2's or Pay stubs) to help us verify this information.
