Address
Form of work
SalaryCall Center Representative
Duties:
- Answer incoming calls from customers and provide assistance or information as needed
- Make outbound calls to follow up with customers or to conduct surveys
- Use phone etiquette to ensure professional and courteous communication with customers
- Analyze customer inquiries and provide accurate and timely responses
- Enter customer data and update records in the system
- Upsell products or services to customers when appropriate
- Communicate effectively with team members and supervisors to resolve customer issues
- Meet or exceed sales targets through effective communication and persuasive skills
- Conduct outbound calling campaigns to generate leads or gather information
Requirements:
- Fluent in English and (multilingual)
- Excellent verbal communication skills
- Strong data entry skills with attention to detail
- Previous experience in a Call Center or Customer Service role is preferred
- Ability to handle high call volumes and work in a fast-paced environment
- Proficient in using computer systems and software applications
- Ability to adapt to changing procedures, policies, and technologies
- Strong problem-solving skills and ability to think on your feet
- Ability to work independently as well as part of a team
Join our dynamic team as a Call Center Representative! In this role, you will be responsible for providing exceptional Customer Service, handling inquiries, resolving issues, and promoting products or services. If you have excellent communication skills, enjoy working in a fast-paced environment, and are fluent in English and Spanish, we want to hear from you!
We offer competitive compensation, opportunities for career growth, and a supportive work environment. Apply today to join our team of dedicated professionals.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, requirements, or working conditions associated with the job.
Job Type: Contract
Salary: $17.00 per hour
Experience level:
- 1 year
Work setting:
- Hybrid work
Experience:
- Customer service: 1 year (Preferred)
- Call center: 1 year (Preferred)
Work Location: Hybrid remote in Toledo, OH 43659
