Address
Form of workJOB TITLE: Level 1 IT Analyst
DEPARTMENT: Information Technology
FLSA: Exempt
REPORTS TO: IT Infrastructure Manager
SUMMARY:
The IT Analyst ensures the day-to-day technology needs of associates are supported across multiple hardware platforms and software suites. Responsibilities include resolving problem requests, providing support for PC's, laptops, printers, phones, networking, and back-office software troubleshooting.
PRIMARY RESPONSIBILITIES:
- Fields incoming problem requests from clients via telephone, e-mail, and in person.
- Prioritizes and schedules problem resolution, escalating when necessary.
- Documents the support request process thoroughly.
- Performs Microsoft Active Directory user administration setup functions.
- Provides hands-on support and training at desktop locations.
- Monitors/manage data center systems and performs necessary work remotely or onsite, including evenings and weekends.
- Procures, configures, installs, and supports multiple hardware, software solutions, and network components.
KNOWLEDGE, SKILLS & EXPERIENCE:
- General knowledge of cybersecurity principles.
- Basic knowledge of MS Servers and Windows Desktop operating systems.
- Experience supporting various platforms including PC/MAC/Android/IOS.
- Basic knowledge of Linux command line environment.
- Proficient communication skills in English.
- Exceptional interpersonal skills with a focus on customer service.
- Proven analytical and problem-solving abilities.
- Ability to prioritize tasks in a high-pressure environment.
- Proficiency in Microsoft Office.
- Ability to interact effectively with all levels of employees.
Minimum Requirements:
- Associate degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- 1-3 years of experience in an IT Analyst role supporting multiple hardware and software platforms.
Effort:
- Frequent lifting (up to 25lbs), walking, stooping, and bending.
- Occasionally ascends/descends a ladder for network solutions.
