Call Center Customer Service Representative

The Call Center & Customer Service Support team member will help support all 14 salons by providing excellent Customer Service when booking appointments, troubleshooting for our guests, and resolving client concerns.

Must be available a variety of shifts including day time, evenings and weekends.

About The W Nail Bar:

The W Nail Bar is a 100% natural nail bar committed to providing top-quality services in an environment that is free of harsh chemicals. We are a fast-growing lifestyle nail bar with a community focus, and we are integrated into our customers’ weekly routine. The W Nail Bar operates under the following core values: Support, Community, Wellness, Connection, and Authenticity.

Key Responsibilities:

• Duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
• Book appointments for all customers.
• Build positive relationships by going above and beyond with Customer Service, ensuring all questions, cancellations and confirmations are addressed appropriately.
• Be proactive & solution based when responding to guests' questions and concerns.
• Maintain a professional and articulate tone when communicating with guests, and handling any issues or concerns.
• Ability to multitask and prioritize needs to ensure all guests are responded to in a timely manner and their inquiries resolved.
• Be able to provide details on the brands services, pricing, memberships, & locations to effectively support guest experience.
• Partner with the Shop Managers to support the daily needs of the shop.
• Complete call-logs daily.

Essential Qualifications:

• Previous experience in a Customer Service role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• Adept to problem-solving and conflict resolution
• High school degree

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 30 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 10 hour shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Data entry: 1 year (Preferred)

Work Location: In person