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SalaryOur continually growing practice is seeking experienced Full-Time Customer Service Representatives. Relationships starts with our Call Center Team. Our Customer Service Representatives are the voice of our organization.
The Call Center is the first point of contact for patients, helping them understand our services, why we are different, preparing them for their first visit so they can experience an elevated level of service.
Responsibilities:
- Efficiently schedule and reschedule appointments.
- Actively call leads to maximize patient engagement.
- Accurately build and manage patient accounts.
- Handle patient messages and outside referrals with care.
- Respond to online inquiries promptly.
- Manage a high volume of inbound calls (approximately 700-1,000 per month) as part of a team.
- Make outbound calls as necessary to support patient needs.
- Collaborate with Practice Managers and work cohesively with other team members.
Qualifications:
- Previous experience in Customer Service and/or a Call Center is required.
- Healthcare background is a plus
- Ability to prioritize and multitask
- Must be reliable and dependable
- Must be able to work in a fast-paced and growing environment
- Must have a positive, welcoming, and a professional demeanor
- Must be a doer, go getter, and team player
- Excellent written and verbal communication skills a must
- HS Diploma /GED a MUST
- Bilingual Spanish REQUIRED
- GREAT BENEFITS
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Working days:
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
Job Types: Full-time, Part-time
**The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, budget and internal equity).**
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Experience level:
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
Work Location: In person
