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Form of workAltra Federal Credit Union is hiring a Technical Support Specialist to assist our employees with their technology needs. Our Technical Support Specialists work as a team to fully support the systems and applications used by our employees. They manage calls coming into the Help Desk, working with the employee through resolution and documenting the calls in the ticketing system.
Technical Support Specialists setup all user workstations and printers, monitor day-to-day operations of all Altra systems, including managing the physical layout of equipment and cabling, performing system backups, monitoring system and network performance, documenting, and implementing change control and patch management procedures, and testing for disaster recovery procedures. Technical Support Specialists will develop and document research, data retrieval, and data analysis methodologies for use by other personnel.
To be considered for this position, candidates will be required to meet the minimum qualifications below:
- A High School diploma, GED or HSED
- An Associates degree or higher in Computer Science or a related field. In place of an Associates degree, Altra will consider three (3) years of similar or related experience to qualify for the position.
- A minimum of six (6) months experience in troubleshooting and technical Help Desk environments is required.
It would be beneficial for candidates to have at least two (2) years of experience supporting network environments and programming, and database experience, and two (2) years of experience in the operation and analysis of database hardware, software, and standards, as well as at least one (1) year of data retrieval methodologies systems applications. A Technical Certificate would be a plus.
Altra's Help Desk is open from 7:00 a.m. CST to 6:00 p.m. CST Monday through Friday to support most of our retail branch hours across the country. The Technical Support team will rotate through various schedules within this timeframe, as well as rotate being on-call for a week at a time, 24/7 for that week, once every five (5) weeks. Altra's corporate office is in Onalaska, WI, however, this position can be remote for the hired candidate.
Pay and Benefits:
- Competitive starting rate of $23.59+/hour, depending on experience
- Bilingual pay premium of $1.00/hour, after completing and passing the Spanish or Hmong speaking exam
- Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
- Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
- Paid time off, volunteer time off, and your birthday off (paid)!
- Employee-only perks and discounts
Why work at Altra?
- Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
- Professional growth and advancement opportunities - job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University.
- An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
- An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, and even a Fitbit for all employees on Day 1!
Altra is proud to be a Great Place to Work® certified company five years in a row; 93% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!
We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it's where YOU belong!
