We are currently seeking a Customer Service Representative to handle incoming request for claims via email and the telephone.
Candidate must have flexible hours and able to work within the time frame of 7 AM to 6 PM M-F. Anticipated work hours for this position are approximately 8:30 AM to 5:00 PM- M-F. Some paid overtime may be required.
Customer Service Representative Responsibilities include but not limited to:
- Solid analytical skills necessary to make decisions and resolve issues
- Handle incoming requests for Customer Service via email and the telephone.
- Able to plan and organize activities and work load and respond to multiple demands
- Handling high volume of phone calls and troubleshooting appliances
- Dispatching and scheduling of service calls both locally and nationally
- Assisting/researching in finding national vendors/service technicians
- Communicate with customers and dealers as to latest status of outstanding customer issues.
- Coordinate technical support for customers whose problems have returned or new issues that have been opened.
- Responsible for polite and professional Customer Service at all times.
- Teamwork and cooperation are required
- Must be willing to openly accept new tasks
- Some occasional overtime may be required as needed.
Minimum Requirements:
- Minimum of 2 - 3 Years as a Customer Service Representative dealing with heavy/high volume emails and phone calls
- High school education. Some college preferred.
- Computer skills including Excel and any database
- Ability to compose grammatically correct and concise emails.
- Ability to work with minimum supervision.
- Highly energetic, independent, with the ability to multitask
- A passion for problem solving and a commitment to follow through. Attention to detail, and an understanding of Customer Service principles.
All full-time employees receive:
- Medical/Dental insurance (some employee contribution is required)
- Company paid vision and life insurance.
- Transit check and 125 medical plans.
- 401k with a company match.
- Paid vacation and sick time.
Rate of pay: $19-$21/ hour