Customer Service Representative/Call Center Agent

Arrow Pest Control - Customer Service & Call Center Specialist

Want to boost your career by joining one of the fastest-growing, family-owned pest control companies in Central Jersey? If so, then you could be the perfect addition to our team at Arrow Pest Control. We are hiring a full-time team members who will be responsible for communicating and coordinating effectively with customers via phone, text, and email. Our services include insects, rodents, ticks, mosquitos, and termites. Our ideal candidate is highly detail-oriented, organized, and has strong written and verbal communication skills.

We are looking for High-Energy Customer Service Representatives who can express what we do to both current and new customers, schedule appropriately, provide proposals, AND get paid commission for phone sales!

Base Pay of $19 - $23 plus OT.

Hours: 8:00am - 5:00pm w/hour lunch break.

Some Saturdays: 8:00am - 12:00pm (REMOTE FROM HOME)

Responsibilities:

• Manage Inbound & Outbound Calls in a timely manner
• Follow communication protocols to provide proper information
• Build the customer relationship and experience
• Ability to schedule and dispatch as appropriate
• Typing Skills & Data Management
• Ability to multi-task, set priorities, follow-through while managing time efficiently and effectively
• Strong phone and verbal communication skills; listening and having empathy
• Meet personal and team selling targets while being paid commissions and bonus'
• Previous experience in a call center environment of some kind is a plus

Requirements:

• One year of Customer Service or scheduling experience preferred
• A minimum of a high school education
• Transportation to and from 200 Campus Drive, Morganville, NJ 07751

Benefits Include:

• Supplemental pay via commission and bonus
• 401K with Match after 30 days of employment
• Paid Time Off (PTO)
• NJ Mandated Sick Time
• 9 Paid Holidays Off
• Group Health with HSA after 90 days of employment
• Group Dental after 90 days of employment
• Group Vision after 90 days of employment; fully-paid by Arrow
• Group Life after 90 days of employment; fully-paid by Arrow
• Group Long-Term Disability after 90 days of employment; fully-paid by Arrow

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Morganville, NJ 07751: Relocate before starting work (Required)

Work Location: In person