Call Center Customer Service Representative

Wellness and Pain LLC is seeking a dedicated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will play a crucial role in managing all incoming calls and providing exceptional support to multiple healthcare providers across several locations.

• Answering Calls: Handle incoming calls from patients, healthcare providers, and other stakeholders.
• Appointment Scheduling: Efficiently schedule appointments for patients with various providers.
• Triaging Calls: Assess the urgency of calls and direct them to the appropriate provider or department.
• Patient Assistance: Provide information, answer inquiries, and assist patients with their needs.
• Documentation: Accurately document call details, including patient information and inquiries.
• Problem Resolution: Address patient concerns, resolve issues, and escalate complex cases as needed.
• Collaboration: Work closely with providers, administrative staff, and other team members to ensure seamless communication and patient care.
• Quality Assurance: Maintain high standards of professionalism, empathy, and accuracy in all interactions.

Qualifications:

• Experience: Previous Call Center experience preferred.
• Multilingual - Spanish speaking highly preferred
• Communication Skills: Excellent verbal and written communication skills.
• Customer Service: Strong Customer Service orientation and ability to handle challenging situations.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Medical Knowledge: Basic understanding of healthcare terminology and processes.
• Computer Proficiency: Comfortable using phone systems, databases, and electronic health records.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Experience:

• Call center: 1 year (Required)

Work Location: In person