Branch Administrative Assistant

IDI Distributors is America’s largest family owned and operated wholesale insulation distributor backed by over 40 years of proven success. With over 500 employees in 55 locations across the country IDI prides itself on providing best-in-class customer service to the residential and commercial construction industry.

Job Summary:

Compensation: $18.88 - $23.56 / hour (DOQ)

The Branch Administrative Assistant will provide internal and external customer service and administrative support to sales, warehouse staff, and customers as needed. This position will play a key role in supporting the Branch Administrative and sales goals as well as providing excellent customer service.

Responsibilities/Duties:

• Receive and screen incoming calls
• Complete order entry process
• Assist in the collection of COD orders
• Send thank you and follow up letter per Sales Reps requests
• Assist in scheduling deliveries with the DC Manager
• Assist our customers with any products and accessory questions
• Assist in the submittal of Account Adjustment and Pricing Request Forms
• Organize front office and file all warehouse documents
• Manage Office Supply ordering
• Assist in the creation of flyers to promote products and special pricing as needed
• Ordering and distribution of promotion materials via email or mailings as needed including swag, mailings, etc
• Generate, follow up, and report on leads through internet search and other sales programs available
• Qualify Leads by communicating with GC Awarded project, identify insulation Sub Contractor awarded the project, and identify material specification
• Prepare Data Sheet for distribution to our contractors
• Forward sales and customer information to Outside Sales Representatives
• Track sales leads flow through the pipeline; work with sales team to ensure proper and timely follow up
• Other duties as beneficial to IDI

Leadership Competencies:

• Leads Self
  • Communicates Effectively & Candidly
  • Drives for Results
  • Demonstrates Accountability
  • Takes Initiative
  • Collaborates

Qualifications/Skills:

• Strong computer skills, proficiency using Microsoft Office tools, including Excel and PowerPoint as well as experience with Publisher
• Experience with a, ERP’s, CRM program and/or lead generation program a plus
• Detail oriented with the ability to prioritize and meet deadlines
• Professional and comfortable talking on the phone
• Able to work independently and report progress
• Excellent written and verbal communication skills are a must
• Building materials industry background a plus

Education and/or Experience:

• Associates degree in Business or related field preferred
• 1-3+  years' experience within a customer service field or equivalent work experience preferred