Bilingual Medical Office Receptionist

Our office is seeking a full-time, bilingual, front Office Receptionist to join our Family Medicine clinic. This position requires face to face, over the phone, and virtual interaction with patients so solid communication skills are a must. Successful candidates should be able to multi-task and problem-solve consistently and follow national HIPAA laws.

Please review the below thoroughly.

Job Duties include, but not limited to the following:

• Utilize EHR system to schedule appointments, and document patient interactions with a high level of efficiency and accuracy.

• Verify patient health insurance benefit and eligibility information via Payor Websites, or via Payor telephone call.

• Collect patient payments including cash and credit at time of service with 100% consistency.

• Receive inbound and make outbound calls to patients, other providers/facilities/pharmacies throughout workday.

• Use common Medical Office technology with a high level of proficiency. This includes, sending and receiving faxes, Use of Microsoft office (Word, Excel, etc.), Email, Printing, Document sorting and management.

• Check-in and greet patients in a personable, and professional manner.

• Maintain communication with clinical staff.

• Light cleaning of work area.

• Meet quality standards of care.

Skills required but not limited to the following:

• Reliability to complete a full working shift Monday through Friday.

• Proficient with common clinical and prescription terminology.

• Strong grammar and note taking skills.

• Strong phone etiquette

• Able to consistently maintain a professional, and team-oriented attitude.

• Pay attention to detail.

• Fluent and bilingual in Spanish.

• High level of organizational skills

• Comfortable with multi-tasking

• Maintain a clean working environment.

• Able to diminish negative patient interactions via active listening, and questioning skills.

• Willingness to maintain a high level of performance via feedback/coaching sessions with office leadership.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Free flu shots
• On-the-job training

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Primary Care

Schedule:

• 10 hour shift
• Monday to Friday
• Overtime

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 3 years (Required)

Work Location: In person