Assistant Property Manager (Apm)

TITLE: Assistant Property Manager
REPORTS TO: Property Manager
FLSA STATUS: Non-Exempt (hourly)

The Assistant Property Manager (“APM”) is responsible for assisting the Property Manager with
ensuring the community generates a satisfactory cash flow, the property is maintained in accordance
with Company standards and assures customer satisfaction.

JOB DUTIES:
• Promptly answer telephone and e-mail inquiries with the goal of obtaining an appointment to show
the community to the prospective resident.
• Greet prospective residents, demonstrate the features and benefits of the interior of the
apartment homes and amenities, explain terms of occupancy, and provide information about local
areas.
• Close the sale with prospective resident and obtain a holding deposit and application for an
apartment or waiting list.
• Promptly follow up with prospective residents whom have not yet leased to continue the sales
process and secure the sale.
• Determine and certify the eligibility of prospective residents, following government regulations
and Company procedures.
• Assist Property Manager with advertising and promotions for the property in relation to
prospective residents and resident retention.
• Regularly conduct marketing surveys to know what the competitors are doing in your marketplace
to optimize our ability to compete effectively.
• Make marketing recommendations based on an analysis of the marketing surveys.
• Work a varied schedule including weekends in order to maximize occupancy and financial
objectives.
• Investigate complaints, disturbances and violations and resolve problems following management
rules and regulations.
• Market vacant space to prospective tenants through leasing agents, advertising, or other
methods.
• Aggressively pursue and collect rent payments and accurately record remittance.
• Prepare, submit and maintain accurate records, reports and documents.
• Ensure confidentiality of all data in the resident files (i.e. income, credit reports, assets,
etc.).
• Manage the property in the absence of the Property Manager.
• Provide information and reports in coordination with other departments as needed.
• Conduct special promotions and tasks as assigned by the Property Manager.
• Conduct all activities in accordance with the Management Contract and Fair Housing.
• Maintain regular attendance and follow Company rules and regulations governing
attendance.
• Communicate effectively and display a professional manner when dealing with supervisors,
co-workers, residents and individuals inside and outside the organization.
• Work effectively as a team member, participating actively and constructively.
• Perform all duties in a safe manner by following all Company safety procedures for the operation
of equipment, machinery and hazardous substances and chemicals.

PERFORMANCE OBJECTIVES:
Include, but not limited to:
• Marketing & Leasing
• Maximizing Financial Results

• Budget Compliance and Expense control
• Collection of Rent and Other Fee Income
• Market & Rent Comp Knowledge
• Minimizing Down Days
• Customer Service

PREFERRED KNOWLEDGE, SKILLS, EDUCATION and EXPERIENCE
• High school diploma or equivalent combination of education, training or experience.
• Property Management experience preferred.
• Able to use various computer programs and platforms.
• Must be detail oriented and organized.
• Able to work overtime and emergency call in.
• Must be able to communicate effectively verbally and in writing.
• Must be able to read and comprehend the English language.

PHYSICAL REQUIREMENTS
• Must be able to reach and grasp with hands and arms.
• Able to stand, crawl, crouch, stoop, squat and kneel for prolonged periods of time.
• Able to regularly lift objects weighing 60 pounds to waist height.

This job description does not include all duties to be performed by the incumbent. Employees will
be required to perform additional duties as directed by their supervisors. All duties and
responsibilities are essential job functions and requirements and are subject to possible
modifications to reasonably accommodate individuals with disabilities.

CORE VALUES
Metropolitan Holdings is dedicated to exceptional customer service, which includes interactions
with residents, guests, and co-workers. Metropolitan Holdings employees are expected to use their
best judgment in determining the most appropriate course of action, embracing and upholding the
Core Values as their guiding principle.

Live with Integrity
The quality of being honest and having strong moral principles is paramount to the success of our
organization.
Are Accountable
We are accountable to ourselves. Our success is a result of what we do.
Are Humble
We are humbled by the opportunity to serve each other in our organization with a low
self-preoccupation. No egos and no jerks.
Bring Tremendous Effort Everyday

To be the best we can be we have to enthusiastically bring passion, tenacity, and energy every day
to what we do.
Look At Things Creatively
We challenge ourselves to break out of established patterns in order to look at things a different
way