Administrative Support Specialist

S2752

000782

Administrative Support Specialist

Administrative Support Specialist

Staff

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

University Advancement staff members are dedicated to developing and maintaining strong and lasting connections to the University. How one perceives, interacts with, and supports UNC Greensboro forms the basis of all that we do. Whether we’re engaging alumni, friends, community members, or corporate partners (and in many cases, even current students), we share a collective responsibility and passion for cultivating a wide variety of partnerships and experiences across the University, our community, and beyond.
A number of professionally diverse units with specific charges come together to comprise University Advancement and support our shared mission.
Mission Statement:
Our mission is to inspire connections, investments, and engagements that drive excellence and opportunity. Our vision is of a University that illuminates potential, eliminates barriers, and ignites achievement.
University Advancement includes: Development, Alumni Engagement, University Special Events, Advancement Operations, Donor and Board Engagement, Planned Giving, and Advancement Communications.

Utilize information technology systems to plan, implement, and coordinate an aggressive data integrity program that will focus on maintaining accurate constituency data record. To analyze, code and complete data entry work assigned to add and update biographical information for persons and organizations into university advancement’s constituent database.

HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND ONE YEAR OF RELATED OFFICE EXPERIENCE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

$40,134 - $41,852

Advancement Operations - 33701

8 A.M - 5 P.M., M-F

12

Administrative Support Specialist

01/18/2024

04/30/2024

1.000

Non-Exempt

Preparing, Reviewing, or Processing Forms, Reports, Documents

• Checking demographic data or forms for accuracy that are loaded into banner on a daily basis. Transferring information from paper to electronic format (by data entry).
• Checking and reconciling data reports.
• Electronically submitting weekly departmental reports and other ad hoc reports as requested.

Providing Customer Service

• Establishing a model for professional, positive interactions with customers.
• Independently resolving customer problems by reliance on extensive program knowledge, analytical skill, and research of past actions.

Using Technology, Software, and Equipment to View, Enter, Modify, or Copy Data

• Retrieving lists from reporting tools whenever requested from a department or staff and also weekly departmental giving reports.
• Entering and updating information into Banner Alumni (Internet Native Banner) forms.
• Data entry into approximately 50 screens or forms (utilized various forms within Banner to input data on the Alumni side).
• Constantly accessing Banner Alumni for demographic information.
• Grad Rollover 3 times a year.

Supervising and Training Students or Staff

• Training staff on how to properly input data entry information into Banner Alumni.
• Training new faculty/staff on how to request and properly retrieve information from the constituent database.

Information/ Records Administration

• Ability to compile, assimilate, organize and analyze printed and electronic information.
• Ability to apply information of data research and manipulative analysis.

Advanced

Problem Solving

• Recognizes, defines and resolves non-standard problems using operating procedures, research, practices and established precedents.
• Resolves recurring issues and problems as well as some unique situations.
• Anticipates problems and develops recommendations for management resolution.

Advanced

Office Technology

• Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment.

Advanced

Knowledge Program

• Demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation.
• May be the content/process resource.

Advanced

Communication - Verbal

• Presents ideas in a clear, concise, organized manner.
• Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients.
• Advises program staff/clients in all matters related to program operations.

Advanced

Communication - Written

• Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports or presentations, and can change/adjust style to meet the needs of the program and audience.
• Reviews sensitive materials and edits content constructively.

Advanced

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - C, Writing - C, Eye-hand coordination - F, Vision-Color Distinction - O, Vision-Preparing/Analyzing figures - F, Hearing - F, Talking - C, Standing - O, Sitting - F, Walking - O, Lifting-0-30 lbs. - O, Pushing/Pulling - O, Bending - O, Reaching - O

Inside - C